Shipping & Returns
Shipping Policy
Orders Palced Monday - Friday shipped within 48 hours via Royal Mail
Orders Placed Saturday - Sunday shipped Via Roymail on the Tuesday
Return & Exchange Policy
Returns
Our return policy lasts for 14 days. If more than 14 days have passed since you purchased your items, unfortunately, we cannot offer a refund or exchange.
To qualify for a return, your item must be unused and un opened, in its original condition, and include all original packaging.
Certain items are non-returnable, including:
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Perishable goods such as foods
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Gift cards
To process your return, we require a receipt or proof of purchase.
Returning Items
To return a product, mail it to:
The Meat Masseurs, Unit 4, James Street Workshops, Carlisle, Cumbria, CA2 5AH.
Return shipping costs are the responsibility of the customer and are non-refundable. If a refund is issued, the return shipping cost will be deducted.
Exchanges
We replace items only if they are defective or damaged. For an exchange, please contact us at contact@themeatmasseurs.co.uk and ship the item to:
The Meat Masseurs, Unit 4, James Street Workshops, Carlisle, Cumbria, CA2 5AH.